Privacy Policy

1. Introduction

Voyagee Vault Limited ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website voyagee-vaultt.com or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

• Name and contact details (email, phone number, postal address)
• Company information and job title
• Communication preferences
• Enquiry details and correspondence

Technical Information

• IP address and browser type
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiries and providing customer service
• Processing quotations and service requests
• Sending newsletters and marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide services you've requested
• Legitimate Interest: For business operations and website functionality
• Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

• Service providers and subcontractors who assist in our operations
• Professional advisers (lawyers, accountants, auditors)
• Regulatory authorities when required by law
• Potential buyers in case of business sale or merger

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specifically:

• Customer enquiries: 3 years from last contact
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months
• Legal obligations: As required by applicable law

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Opt out of certain processing activities
• Withdraw Consent: Remove consent for consent-based processing

To exercise these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through our cookie banner or browser settings. For detailed information, please see our Cookie Policy.

10. International Transfers

We primarily process data within the UK. If data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes

11. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "last updated" date.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly.