Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Voyagee Vault Limited website (voyagee-vaultt.com) and our electronic lock services. By accessing our website or using our services, you agree to be bound by these Terms.

Voyagee Vault Limited is a company registered in England and Wales with registered office at 45 Bishopsgate, London EC2N 3AS, United Kingdom.

2. Definitions

• "Company" refers to Voyagee Vault Limited
• "Services" refers to our electronic lock systems, installation, maintenance, and support services
• "Client" refers to any individual or entity purchasing our services
• "Website" refers to voyagee-vaultt.com
• "Products" refers to electronic lock hardware and software solutions

3. Service Provision

3.1 Electronic Lock Systems

We provide electronic lock systems designed specifically for the hospitality industry, including:

• RFID and keycard access systems
• Mobile access solutions
• System integration services
• Installation and maintenance services

3.2 Service Standards

We commit to providing services with reasonable skill and care in accordance with industry standards and best practices.

4. Website Use

4.1 Permitted Use

You may use our website for:

• Learning about our services and products
• Contacting us for inquiries and quotations
• Subscribing to our newsletter
• Accessing support resources

4.2 Prohibited Use

You must not use our website to:

• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorised access to our systems
• Interfere with website functionality or security
• Copy, reproduce, or redistribute our content without permission
• Use automated systems to scrape or harvest data

5. Orders and Quotations

5.1 Quotation Process

Quotations provided are valid for 30 days unless otherwise specified. All quotations are subject to site survey and technical requirements.

5.2 Order Acceptance

Orders are subject to our acceptance and availability. We reserve the right to refuse orders at our discretion.

5.3 Pricing

All prices are exclusive of VAT unless stated otherwise. Prices may be subject to change based on material costs and technical requirements.

6. Payment Terms

• Payment terms are typically 30 days from invoice date unless otherwise agreed
• Late payment charges may apply in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• We reserve the right to suspend services for overdue accounts
• All payments must be made in British Pounds (GBP)

7. Warranties and Guarantees

7.1 Product Warranty

Our electronic lock products come with a manufacturer's warranty as specified in the product documentation. Warranty periods typically range from 12 to 24 months.

7.2 Service Guarantee

We guarantee our installation and maintenance services for a period of 12 months from completion, subject to normal wear and tear.

7.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse or negligence
• Normal wear and tear
• Modifications by unauthorised personnel
• Force majeure events

8. Liability and Indemnification

8.1 Limitation of Liability

Our liability for any loss or damage is limited to the value of the services provided. We exclude liability for:

• Indirect, special, or consequential losses
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Business interruption

8.2 Client Indemnification

Clients agree to indemnify us against claims arising from misuse of our products or services, or breach of these Terms.

9. Intellectual Property

All intellectual property rights in our website, products, and services remain our property or that of our licensors. Clients receive a licence to use our products as intended but do not acquire ownership of intellectual property rights.

10. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

11. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labour disputes
• Supply chain disruptions
• Pandemic or health emergencies

12. Termination

Either party may terminate ongoing service contracts with 30 days' written notice. Immediate termination is permitted for material breach of these Terms.

13. Governing Law and Jurisdiction

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

14. Dispute Resolution

We encourage resolution of disputes through direct negotiation. If this fails, disputes may be referred to mediation before pursuing legal action.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Changes to Terms

We may update these Terms periodically. Changes will be posted on our website with a new effective date. Continued use of our services constitutes acceptance of updated Terms.

17. Contact Information

For questions about these Terms, please contact us: